Education seminars are available to retailers/operators only.

CARWACS CARWASH TOUR
(Day 1 only) 8:00 A.M. – 12:30 P.M.encorsed-cca

8:00 a.m.: buses depart from the BMO Centre at Stampede Park
12:00 p.m.:  buses return to the BMO Centre at Stampede Park for the CCA- hosted luncheon

Hosted by the Canadian Carwash Association (CCA), the second annual CARWACS Carwash Tour will take place in Calgary. The tour will visit a number of CCA member carwash sites in the Calgary area as carwash operators enjoy a morning of networking, lunch and interactive site tours.


STAFFING SOLUTIONS: FINDING THE RIGHT PEOPLE AND SETTING THEM UP TO SUCCEED
9:00 – 10:30 A.M.
If you already have highly qualified, reliable, motivated and professional staff, you can stop reading here and move on to another session. If not, then this fun and interactive workshop is for you. For many small business owners in the c-gas channel, hiring the right staff is a challenge. In this session you will better understand where to look for them, how to conduct a professional interview to separate those most likely to do a great job, how to represent your business and the work involved in a way that compels applicants to want to work for you, and how to set them up to succeed.


FOODSERVICE EXCELLENCE: WHICH MODEL IS RIGHT FOR YOU?
9:00 – 10:30 A.M.
A number of factors in the c-gas channel have led to the popularity of foodservice offerings. Prime locations, higher quality food that’s ready to serve and ready to eat, smaller format franchise opportunities, and busier consumers time-starved for meal solutions are just a few of the trends leading to more successful foodservice opportunities in the convenience sector. But which foodservice model is right for you – an established brand or a more customized build-your-own? Come to this session to learn about the advantages and disadvantages of each, how to find the one that suits you and your customers, and ways to get started.


KEYNOTE SESSION: THE HUMOUR ADVANTAGE: WHY SOME BUSINESSES ARE LAUGHING ALL THE WAY TO THE BANK
10:45 A.M. – 12:00 P.M.
Your culture and your customer service are your #1 competitive advantage. In this high-energy, fast-paced presentation, Hall of Fame speaker and business author Michael Kerr will share innovative ideas on how to engage your employees, build a more inspiring workplace culture, communicate more effectively, manage stress, and deliver customer service that stands out from the crowd. It’s all about inspiring leadership and leveraging your humour resources to achieve outrageous results!

CCA CARWASH INVESTMENT SEMINAR, INDUSTRY PANEL AND LUNCHEONencorsed-cca
9:00 A.M. – 12:00 P.M.
Entering or expanding in the professional car washing industry should be a strategically-planned decision – one requiring a careful analysis of numerous factors and vast knowledge in areas that are often unfamiliar to most people. Would you purchase any other large ticket item without first determining the pros and cons of that purchase? Leverage your investment by learning from some of the most knowledgeable and respected professionals in the car wash industry.

Speaker: Robert Andre

Robert Andre is the vice president of training and education for Sonny’s Enterprises, the world’s largest manufacturer of conveyorized car wash equipment. He is known throughout the car wash industry for providing training through CarWash College in management, repair, and maintenance, marketing and site evaluation services. A 20-year industry veteran, Robert has authored numerous articles for many of the industry publications, including Professional Carwashing & Detailing, Modern Car Care, Auto Laundry News, and Self-Storage News. He has also been a presenter at the ICA and regional car wash shows.


STAFFING SOLUTIONS: TRAINING, INCENTIVES AND PERFORMANCE MANAGEMENT
9:30 – 11:00 A.M.
Effectively leading and managing employees to perform at their best is a challenge for many small business owners. But there are proven approaches to effectively train, incentivize, lead and manage your employees. In this fun and interactive workshop, you will take away a variety of easy-to-apply techniques to help you set standards and expectations, communicate more effectively, provide the types of incentives that motivate, lead your employees so they want to perform at a high level, and identify and deal with performance problems you’ll likely face.


FOODSERVICE EXCELLENCE: THE CRITICAL SUCCESS FACTORS
9:30 – 11:00 A.M.
Although a strong foodservice offering can be an excellent growth strategy to counter declining sales in some of your key categories, a successful offering doesn’t come without its challenges. Attend this session to learn about the critical elements you need to master in order to run a successful and profitable foodservice program.


WHO’S TELLING THE TRUTH?
11:15 A.M. – 12:00 P.M.
Join us for this fun-filled quiz show session where you and your tablemates can turn your vast c-store, gas and car wash knowledge into prizes!


WCSA AND PAYMENT SOURCE LUNCH & LEARN: INCREASE YOUR SAFETY, INCREASE YOUR SALES, AND PROTECT YOUR STORE FROM FRAUD
12:00 – 1:30 P.M.

Learn how Peel Regional Police are using a proactive approach to crime prevention to help reduce incidents of crime against convenience store retailers. The Clear Zone program’s successful strategies have enhanced the overall safety of the small business environment and contributed to increased profitability for the stores. You’ll also learn about protecting your store from fraud and scams involving prepaid

products. As the use of prepaid products increases, so does the fraud and scams targeting these products. Fraudsters are finding new ways

to target unsuspecting consumers and retailers – and because prepaid products are the same as cash, these scams can end up costing retailers a lot of money. This session will cover the different types of prepaid products scams and how to best protect your store from fraud so that you are not becoming the next victim.